Every request. Every update. In one view.
WorkOS brings client requests, department workflows, approvals, SLAs, files, and communication into one shared system—without exposing the complexity behind the work.
Built for clients, account managers, customer experience managers, and specialist teams.
Northstar Commerce — Requests
Client board · linked to 4 department workflows
Review Amazon listing image set
Update summer collection landing page
Resolve technical SEO crawl issues
Approve Q3 campaign creatives
Publish September blog schedule
The client sees clarity.
Your team keeps control.
WorkOS gives clients a clean view of requests, progress, files, conversations, and approvals while Market Aspex teams retain the private operational detail needed to deliver the work.
Approve Q3 campaign creatives
4 shared attachments
Account team: “Ready for your review 🎉”
Q3 creatives — final export + QA
Assignees: 2 designers, 1 QA
Internal note · not visible to client
Everything client delivery needs.
Route every request
A client selects the relevant service and WorkOS sends the request to the correct internal department workflow.
Separate views. Shared progress.
Clients receive a focused portal while internal teams keep assignments, notes, dependencies, and operational details private.
Approval without ambiguity
Move completed work into client review, collect approval or requested changes, and preserve a complete decision history.
SLA-aware execution
Track deadlines, identify risks, escalate overdue work, and keep ownership visible across every stage.
Communication in context
Keep comments, files, mentions, decisions, and updates attached to the exact piece of work they relate to.
Operational intelligence
WorkOS AI searches the work you can access, summarizes activity, and surfaces blockers so you know what needs attention next.
One workflow across the client and delivery teams.
- 01Client Board
Client request
The client creates a request, selects a service, adds context, and uploads the relevant files.
- 02Smart Routing
Smart routing
WorkOS links the request with the correct internal department board using routes configured by authorized Market Aspex users.
- 03Department Board
Team execution
The assigned team manages the work, private notes, priorities, due dates, dependencies, and SLA obligations.
- 04Client Approval
Client review
The client receives the finished work, approves it or requests changes, and the linked workflow updates with a complete audit trail.
One platform. Purpose-built perspectives.
Client
A clean, focused portal for submitting work and staying informed—without the internal noise.
- Their own boards and cards
- New request creation
- Files and comments
- Clear progress
- Approvals & request changes
- Notifications
- Account-team visibility
Collaboration without accidental exposure.
WorkOS is structured around role-based access, client isolation, controlled visibility, and traceable activity so teams can collaborate without mixing private operations with client-facing communication.
Role-based access
Users only receive the permissions required for their role and assigned work.
Client isolation
Client users only see the clients, projects, boards, and cards explicitly assigned to them.
Private & shared communication
Internal notes remain internal while approved comments and files can be shared with the client.
Traceable activity
Status changes, approvals, routing events, and key actions are preserved in an audit history.
Know what needs attention before it becomes a problem.
WorkOS turns board activity into useful operational answers. Summarize progress, identify overdue work, surface SLA risks, and query the projects you are authorized to access.
WorkOS AI only reasons over the work you already have permission to access — never another client's data, never your private internal notes.
Today’s priorities
- 2 SEO tasks are approaching SLA
- 3 deliverables are waiting for client approval
- 1 Web Development task is blocked by missing content
- 4 high-priority cards have no update in 48 hours
WorkOS AI reads this operations data to answer the questions above
Active requests
48
+6 this week
Awaiting approval
9
3 client-facing
Approaching SLA
4
next 24h
Overdue
2
escalated
- Approve Q3 campaign creatives moved to In ReviewSocial Media
- SLA timer started on technical SEO crawl fixSEO
- Client approved summer collection copyWeb Dev
Created for the way modern agency work actually moves.
We built WorkOS to run our own agency. Market Aspex delivers across strategy, creative, eCommerce, development, SEO, advertising and analytics — and we needed one system to route client requests to the right team, keep internal work private, and keep clients in the loop. WorkOS is that system, now available to other agencies.
Bring every client request into focus.
Log in to manage your work, or speak with Market Aspex about the platform and our client delivery process.